What if my passenger doesn’t show up?

When a Passenger does not present him- or herself at the designated pick-up point at the scheduled time of departure and up to fifteen (15) minutes after the scheduled time of departure, this will be considered a ‘no-show’ by the Passenger.

In case of a ‘no-show’ of the Passenger, whereby Carrier was present at the pick-up point, please contact customer service. cs@vipper.com